Return & Exchange Policy

Return Overview

In order to return merchandise, you must obtain an RMA number from our customer service department.

• You may return any unopened and unused merchandise (except FINAL SALES and CLEARANCE items) in its original condition, including original packaging and container, including any paperwork, documentation, warranty cards, manuals or all accessories, within 14 days of receipt and you will receive a full refund less shipping and any shipping insurance charges. Items that are returned defaced or damaged will not be eligible for a refund or return.
• FINAL SALES: All sales on hair brushes, acrylic and cuticle nippers, body jewelry, earrings, nail polish, cosmetics/ makeup, skin care, perfumes, and fragrances, hair pieces, hair extensions, shavers, personal care products and their accessories items are final. These items are not returnable due to sterilization and hygienic purposes. FINAL SALE items cannot be returned for refunds.
• Return Electrical Appliance. Any electrical appliance that has been opened/used, and the seal of the electrical cord has been untied - return will not be returned and there will be no refund issued. Please note: Electrical appliance products are covered directly by the manufacturers own warrantees and/or guarantees. If you feel that you have a problem with defect, quality or general satisfaction, the manufacturer customer service will best able to help you.
• We do not accept items back that have been opened, used or seal is missing or broken unless the product is the result of our error ( damaged, defective, or incorrect item, etc.)

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

All returns must be shipped back to Flexhair.com using a trackable courier. (USPS Delivery Confirmation)

Any package that has not been received by Flexhair.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

If your package is returned to Flexhair.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a re-shipping fee (same as original shipping cost).

How to make a return

Before you return an item, a Return Merchandise Authorization (RMA) number is required. Please contact us to file a claim and set up a return (via online claim ). Once your claim is reported, we will e-mail you a return lable with RMA number. Please print out the return lable.

• Your package will include an order invoice. You will need the information to Complete the Return Form. Please retain your original order invoice for your records.
• Print out return form and fill out all the information as needed.
• Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form. Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Ship via USPS. Please note: The Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Original shipping and handling charges are not refundable.

• We require the following information to process your return. (If this information is not included, we will be unable to process your return.
  * RMA number
  * Full name
  * E-mail address
  * Return Form
  * Original Order Confirmation Number
  * Your reason for returning the merchandise
  

• Please address authorized returns to
  Attn: Returns
  P.O.Box 2292
  Westerville, Ohio 43086
• Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Obtain a Return Merchandise Authorization (RMA) Number

* Contact our Customer Service and provide the following information.

1. Full Name
2. E-mail Address
3. Order Number
4. Order Date
5. Product/ Item ID (You can find the Item ID on your invoice) the product is being returned.
6. The name of the product you received damaged or defective.
7. Reason for claim (delivery damages or loss content or wrong items send)

For RMA, Return Instructions and Return Form click here.

Defective or Wrong Items Shipped

If the item is due to our error, defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. Otherwise, the cost of the return shipping can't not be covered and the original shipping costs are not refundable. In order to receive credit for your return shipping cost, please attach the Return Shipping Receipt along with the Return Form.

Damaged Shipments

Claim for Delivery Damage or Loss of Contents

If you pay the shipping insurance on your order purchase, We will 100% guaranteed on your order delivery. In case of the delivery damages or loss content, we will refund your money or resend your replacement provided as followed:

*Insured Packages- We will happily cover the shipping cost and replace the damaged, loss product or give you FULL REFUND for (Damaged/Loss Item + shipping + insurance cost). Guaranteed.

*Uninsured Package- We will happily refund you the damaged product purchase amount but not resent the product. Unfortunately, we could not refund your original shipping cost.

Report Damaged Shipments

In the case of shipping damages or loss of content, please tell the carrier and report the damages or defects to our customer service within 48 hours of receipt.

Inspection of Returns

Any defective item(s) or item(s) that was different from Original Order Invoice may be refunded. Please note that all defective item(s) and other returns are subject to inspection.

Unauthorized return items

We can not provide refunds for unauthorized items returned to us. All merchandise being returned must be authorized before you return it, and must be arranged within 14 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of Flexhair.com and will be disposed of.

Exchange

Unfortunately at this time, Flexhair.com cannot process exchanges. If you would like to exchange an item for a different one, please return the original item by requesting a “Return Merchandise Authorization (RMA)” number and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 7 to 10 business days to process returns once they arrive at our Returns Center.

We welcome your feedback. If there are any questions regarding this return policy you may Contact Us